Last update October 2024
Epson Middle East FZCO ("Epson") is committed to protecting your personal data. This Privacy Information Statement explains how Epson collects, processes and protects data you provide when interacting with Epson websites, including data gathered through cookies and other similar tools.
Data Collection
Epson collects personal data to identify you, understand your preferences or usage when you visit our websites or contact us, and to contact you with marketing communications based on your preferences for receiving such communications from Epson.
Purpose for Processing
Epson processes your personal data primarily for the marketing of its products, including direct marketing communications. This involves:
identifying you when you contact us;
monitoring your preferences so that you can save time when searching our website;
processing your requests to participate in marketing promotions;
monitoring and recording phone and written communications with you for quality assurance and compliance purposes and for dealing with your complaints and queries;
conducting surveys and asking your opinion on our products and services;
Understanding which parts of Epson’s website, products, and services are of most interest to you.
The legal basis for processing and retaining your data is that it is necessary for the legitimate interests of Epson or companies within the Epson group.
If you choose to give information beyond that which Epson requires you to provide, the basis for processing that information is your consent. You have the right to withdraw that consent at any time. You can do this by writing to Epson at the address below, or at ContactUsAboutYourData.
As part of its processing, Epson will perform some automated profiling and decision-making based on the information it holds about you in order to make information presented to you more relevant to your interests. If, in the future, Epson wishes to process your data for some other purpose it will first provide you with information about that other purpose.
Moreover, Epson uses tools offered by advertising partners (e.g., Google) which may recognize your devices and deliver advertisements to you. The information may include your device ID, your IP address and information about your browser or operating system or other identifier in encrypted form. The information may be processed by the providers in hashed or de-identified form. The legal basis for this is your specific consent. You may withdraw your consent to this additional purpose at any time by writing to Epson at the address below, or at ContactUsAboutYourData.
Data Retention
Epson will hold your personal data for a period of two years after the last contact from you. After that time some information may be held but only in an anonymised form or as part of archived records.
Personal data may be held for longer periods where extended retention periods are required by law or regulation and in order to establish, exercise or defend Epson’s legal rights.
Data Transfers
Personal data collected may be accessed from and/or transferred to a country different from the one in which it was collected. In such cases, if the data protection laws of the countries involved are not as comprehensive, all transfers/access shall be subject to the applicable personal data protection laws and regulations in your country.
Data Security
Epson has security measures in place to protect your information and prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
Your Rights
You have the right to access and rectify your personal data, restrict or object to the processing of your data, and, under certain conditions, ask for your data to be deleted. You can exercise your rights by contacting Epson’s Data Protection Officer at ContactUsAboutYourData or at Epson Middle East FZCO, 6WA 401 6W Building, Dubai Airport Freezone, Dubai, United Arab Emirates.